Is Hopper Legit for Hotels – Everything to Know about the App
Everyone is skeptical about using online travel agencies. This is a genuine concern especially where a platform offers catchy deals that look good to be true. Hopper is one of the enticing travel apps I have ever come across when browsing the internet for cheap travel deals..
Hopper travel app claims to help you find great deals on flights, car rentals and hotels. Before trusting, I had to dig deeper and search what other travelers say about them. Indeed, its quite unique from other OTAs that I have ever used including Priceline and Super, formerly SnapTravel.
So, is this platform legit? in this guide I’ll explain everything to know about the Hopper travel app, including how it works, and its pros and cons.
Is Hopper Legit?
The answer is Yes. Hopper is a legit travel agency with headquarters in Boston and Montreal. The app was officially launched in 2015, boasting more than 20 million downloads. Now it’s a huge platform offering promising travel deals across many countries in the world.
Hopper app is available on iOS and Android devices, not to mention a desktop version. It is all in one platform for thousands of flights, hotels, homes and rental cars. They claim to track trips and notify their customers when it’s the best time to buy, making you spend less, travel more.
On several occasions, I have booked a hotel through the Hopper app. I’ve found their hotel deals attractive than what’s available on other platforms. However, I wouldn’t give them 100% since their services don’t hold well with multiple customers.
According to Trustpilot, a third-party customer review platform, Hopper has a fair share of complaints form various users. Reviewers felt disappointed when prices increased or changed despite using the app’s price freeze feature. What’s more, help from the company’s support line is not rewarding.
How does Hopper work for hotels?
Hopper app is available worldwide, partnering with multiple hotels and vocational homes. This means, you can use it to secure accommodation anywhere you are traveling to. The app looks at historical price trends and uses the data to find the best price for your booking.
Using Hoppers is a straightforward process. The app is user-friendly and easy to navigate, even for first-time users. Here is how to book your hotel reservation.
- Download the Hopper app from the App Store (for iOS devices) or Google Play Store (for Android devices). Install the app on your smartphone or tablet.
- nce the app is installed, open it and create an account if you haven’t already. You may need to provide some basic information such as your name, email address, and a password.
- Sign in and navigate to the hotel booking section of the app. You can usually find this by selecting the “Hotels” option from the app’s main menu.
- Enter your destination, travel date and number of guests.
- Hopper will display a list of hotels that match your search criteria. You can scroll through the list to see available options, along with prices, ratings, and other relevant details.
- Use filters and sorting options to narrow down your search results further. You can filter by price, star rating, distance from a specific location, and more.
- Click on a specific hotel listing to view more details, including photos, amenities, guest reviews, and cancellation policies.
- Once you’ve found a hotel that meets your needs, select it and proceed to the booking process. You may need to enter payment information and confirm your reservation.
- After completing your booking, you’ll receive a confirmation email or notification from Hopper. Make sure to save this information for your records.
- If you need to make changes to your reservation or have any questions, you can usually manage your booking directly through the Hopper app or by contacting their customer support team.
Why Hopper stands out among the rest
Hopper app has unique features that makes it better than other travel sites. Take a look at the following:
Price prediction and alerts
Hopper monitors flight prizes 27/7 and notifies you of any drop in prices. It uses historical data and AI algorithms to come up with 95% accuracy in their predictions. This greatly reduces the struggles of comparing travel prices online. Isn’t it a great travel planning app?
Price Freeze Feature
With Price Freeze feature, you can hold the price today and book when you are ready. How does it work? You pay a small deposit depending on how long you want to hold on to the offer. If the prices goes up after holding, Hopper will cover the difference of up to $300 when you book.
On the other hand, if the reservation price goes down after holding, you simply pay the lower price. However, freezing doesn’t reserve the inventory. If the package is not available when you try the book, Hopper typically refunds you. Note that, prize freeze deposits cannot be canceled.
Change and cancellations
With the hopper app, you can change or cancel your reservation within a defined period of time at no extra fee. It’s a simple self-service process. Select your booking then go to “Cancel or modify reservation.” Follow the steps from there and a refund will be sent back to your original form of payment.
Carrot cash rewards
Hopper rewards their customers for booking through the app. The rewards named “carrot” is a virtual currency that you can use in your next trip. Each carrot equals $1, awarded within 48 hours of your booking. Isn’t it a good reason to start planning your safari holidays with Hopper?
Environmental patriots
Every time you book a flight, hotel, or car rental through the app, Hopper plants 2 trees. The company has partnered with various reforestation organizations around the world with aim of reducing carbon footprint. The program also helps local communities in marginalized areas by paying salary to tree planters.
Why you might want to rethink about using hopper
Although Hopper promises the best discounts on travel deals, some of the services listed on their app might have a hidden fee. Additionally, many customer complaints revolve around unresponsive customer care support. This has resulted in delayed refunds and unexpected change of plans.
So before you finalize your booking with Hopper, read and understand reservation terms and policies from both sides. If you have a complaint and Hopper’s help is not responding, post it on Better Business Bureau, and for sure, they will help you solve the dispute.
Final thought
Hopper is a legitimate company that provides travel booking services, including flights and hotels. The company has been in operation for several years and has gained a significant customer base. However, like any online booking platform, exercise caution before making any bookings.
I am a safari enthusiast with a strong passion for wildlife conservation. Growing up surrounded by the savannah landscapes of Africa, I developed a deep connection with nature and wildlife. My experiences range from driving to major lodges to pitching tents in major national parks in Kenya, Uganda, and Tanzania. I strive to bring you genuine, unfiltered experiences that capture the essence of each safari in sub-Saharan Africa.
